By Bernadette Keane, Carolyn K. Dixon

ISBN-10: 0958717168

ISBN-13: 9780958717168

...basic, useful textual content for nurses, medical experts and others who need to know the right way to deal with tough behaviours ...offers suggestions and stategies for dealing with people who find themselves not able to cooperate

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Additional resources for Caring for People with Problem Behaviors: A Basic, Practical Text for Nurses, Health Workers and others Who are Learning to Manage Difficult Behaviours

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To which clients can readily say “Yes”. Rather, after you have told your client what you are proposing to do with/for them, ask them to repeat what you have said. You will soon discover whether they can understand you. Difficulties in understanding may also be caused by cultural differences aside from language. For example, the role of a client undergoing health care may vary from one culture to another. You, as a carer, may expect that clients will do all they can to care for themselves. You probably consider this to be an important part of rehabilitation and you probably value the attitude that every person should be as independent as possible.

After all, you’re not the one who has had an operation or uses a wheelchair or has meals on wheels to call every day. Using informed reassurance is a supportive thing to do and it conveys empathy to your client. Being genuine is a valuable extension of self-awareness. It is your ability to be yourself when communicating with your clients, to be direct and honest within a range of helping relationships. Genuineness is free of manipulation or deceit. The process of becoming an effective health care worker involves acquiring therapeutic attitudes and discarding unhelpful attitudes.

All people requiring care have difficulties. The difficulties may be physical illness or disability, psychological or personality stresses, or social disruption caused by isolation from their social network. When people need residential care, either acute or longer term, combinations of these factors are usually operating. A few of your clients will have unsatisfactory patterns of response to stress. Even when carers are skilled communicators, these unsatisfactory responses persist and cause difficulties for those with whom the person has daily contact.

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Caring for People with Problem Behaviors: A Basic, Practical Text for Nurses, Health Workers and others Who are Learning to Manage Difficult Behaviours by Bernadette Keane, Carolyn K. Dixon


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